Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
Are Koi Footwear products vegan?
Yes, we are 100% PETA-approved vegan. We do not use any animal skins, furs, or glues in our production process, ensuring our fashion is always cruelty-free.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, and 7-14 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 28-day return policy from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.
Do you offer student discounts?
Absolutely! We partner with platforms like StudentBeans and UNiDAYS to offer exclusive discounts to students. Check our 'Student Discount' page for your unique code.
How do I know which size to order?
Each product page features a detailed size guide. Our shoes generally run true to size, but we recommend checking the specific measurements if you are between sizes or buying platforms.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay for a more flexible shopping experience.